Information for ACC-Funded Ambulance Transport

If you’re arranging an ACC-funded journey with Metro Ambulance, please note that ACC requires a Purchase Order (PO) to approve and pay for the transport. Where possible, we need the PO before the journey . In urgent situations, we can proceed without it, but the PO must be provided as soon as possible afterwards.

Step 1 – Contact ACC to request a Purchase Order

When you contact ACC, provide:

• Patient’s ACC Claim Number (you must give this to ACC)
  
• Vendor Code: VR 687 (Metro Ambulance)
  
• Service Code: PACT1
  
• Service Type: Medical Taxi (do not request “ambulance” – this causes processing issues)
  

Pricing (incl. GST, correct as of August 1, 2025):

• Single local journey (<35 km): $185
  
• Appointment transfer (wait & return): $370
  

Step 2 – ACC will respond with

• ACC Purchase Order (PO) Number
  
• Service Code (should be PACT1)
  
• Service Description
  

They may respond by email or phone.

Step 3 – Send details to Metro Ambulance

Email bookings@metroambulance.co.nz with:

• Patient’s ACC Claim Number
  
• ACC Purchase Order Number
  
• Service Code / Service Description (so we can verify ACC have coded it correctly)
  
• Metro Ambulance Job Number (if already issued)
  

If you haven't already sent the patient and transfer details, please also include:

• Patient details (full name, NHI if available, weight)
  
• Transfer details (type, origin, destination, date/time)
  

We’ll confirm your booking and travel arrangements once received.